Shipping & Returns

Run Top 2 Bottom Shipping Policy

Domestic Shipping Policy

Shipment processing time

Please allow 5 working days for the processing of your order.

 

Shipping rates and delivery estimates

Shipping rates

Orders over £50:

  • Free Shipping                                                                                              

Orders under £50

  • £4.50 Shipping charge (shipping charges will be displayed at the checkout) 

 

Delivery:

If the goods you order are in stock, your goods should be with you within 2 weeks of the date of your order. 

If your goods are out of stock at the time of placing your order you can expect to wait between 4-6 weeks for the arrival of your goods.

 

How will my goods be delivered:

Royal Mail will be used for the posting of all items.

 

Customs, duties, and taxes

Run Top 2 Bottom Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

Run Top 2 Bottom ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim (info.runt2b@gmail.com).

Please save all packaging material and damaged goods before filing a claim.

Return/Exchange policy: 

We want you to enjoy your shopping experience every time you order from Run T2B. However, there may be times when the goods you order are not exactly what you wanted or expected. We are happy to accept the return of goods, returned at your cost if they are unused and in their original packaging and condition. We are to be notified immediately upon your receipt of the goods and an agreed return date/method can be arranged.

Goods returned in an unacceptable condition may be refused.

The refund of goods returned excludes any original delivery charges.

Damaged or defective goods:

Please inspect the goods as soon as you receive them; damaged or defective goods should be reported to us immediately with a full description of the problem.   Upon inspection of the goods, at our discretion, we will exchange or refund the purchase price excluding any original delivery charges. All goods must be returned in their original packaging. If the packaging itself is damaged; please include this packaging with the returned goods.

How to return goods:  

You must notify us that you will be returning goods by emailing info.runt2b@gmail.com

In your email correspondence you must include:

  • Your Order Reference Number;
  • The reason for the return.
  • If posting the returned goods, please send to:Run T2B, 16 Windsor Crescent, Bottesford, Scunthorpe, N Lincolnshire, DN172RF. Parcels being returned remain your responsibility until we safely receive them. Therefore, we recommend you obtain proof of postage when returning a parcel. If you have any queries on our Returns/Exchange Policy, you can contact by e-mailing info.runt2b@gmail.com.

This Returns Policy does not affect your statutory rights.

For more information, email support info.runt2b@gmail.com